À quelle heure puis-je effectuer le check in ?

Check-in is at 4 p.m. However, you can arrive at any time you wish, but immediate access to your room cannot be guaranteed. Luggage storage is available while you wait for your room to be ready.

À quelle heure dois-je libérer la chambre ?

The room must be vacated by 11:00 a.m. at the latest. Luggage storage is available if you wish to store your belongings during the day.

Proposez-vous des early check in ou des late check out ?

Yes, only upon request at the time of booking at reservation@rivage-hotel.com and subject to availability, and at an additional cost: possibility of occupying the room after 11 a.m. or guaranteed access before 4 p.m.

Acceptez-vous les animaux domestiques ?

Yes, pets are allowed in rooms and suites upon request at reservation@rivage-hotel.com, with a supplement of €25 per night per pet. Pets are not allowed in the wellness and aquatic areas.

Les chambres ont-elles des coffres-forts ?

Yes, the rooms have safes that can hold a 14-inch laptop.

Est-il possible de rajouter un lit bébé dans les chambres ?

A crib can be added to all rooms and suites. This service is offered free of charge. Please specify this when making your reservation at: reservation@rivage-hotel.com.

Il y a-t-il une taxe de séjour ?

Yes, the tourist tax must be paid on site: €1.45 per person over 18 years of age per night.

À quelle heure est servi le petit-déjeuner ?

Breakfast is served from 7:00 a.m. to 10:30 a.m. Monday through Sunday in the hotel restaurant.

FAQ

Rooms

Arrival and departure

Policies

Services

Transport

What time can I arrive?

Check-in time is 4pm. However, you can arrive at any time you wish, and luggage storage is available until your room is ready.

Does the hotel have smoking rooms?

All rooms are non-smoking. Smoking is also not permitted in the public areas of the hotel, in accordance with national regulations.

Do you have rooms with separate beds?

All of our rooms feature double beds that can be separated, except for the suites (Junior, Deluxe, and Privilege) and the Penthouse. Please specify this when making your reservation atreservation@bestmontblanc.com

Do the rooms have safes?

Yes, our rooms have safes that can hold a 14-inch laptop.

Is it possible to add a baby bed in the rooms?

A crib for children up to 2 years old can be added to all of our rooms and suites. This service is free of charge. Please be sure to specify this when making your reservation at: reservation@bestmontblanc.com.

At what age is a child considered a baby?

A baby is a child between the ages of 0 and 2. A crib is provided free of charge in all our rooms and suites for children up to this age. Please be sure to specify this when making your reservation at: reservation@bestmontblanc.com.

Do the rooms have special views?

Yes, we have certain rooms and suites that offer stunning views: lake views, mountain views, or views of the village. If you'd like a specific view, be sure to book the room that mentions that view in its name.

What facilities are available in the rooms?

Safe, minibar, Nespresso machine, double-glazed windows, free Wi-Fi, flat-screen TV, bathrobes and slippers, hair dryer, separate toilet, large closet.

At what time can I check in?

Check in time is 4pm. However, you can arrive at any time you wish but we cannot guarantee immediate access to your room. Luggage storage is available until it is ready.

What time do I have to vacate the room?

The room must be vacated by 11am at the latest. We have a luggage room if you wish to store your belongings during the day.

Do you offer early check in or late check out?

Yes, only upon request at the front desk via email at reception@rivage-hotel.com, subject to availability, and for an additional fee, you may check in after 11:00 a.m. or be guaranteed access to your room before 4:00 p.m.

Can I arrive late in the evening?

Yes, the reception is open 24 hours.

Which credit cards do you accept?

We accept all major credit cards: Visa, Mastercard and Maestro.

What is your cancellation policy?

Please read the terms and conditions carefully when making your booking. The policy may vary depending on the rate booked and the website you book on.

Where can I find the best prices?

You will find the best deals, 10% cheaper than online retailers, on the official Rivage Hotel & Spa website by booking online here.

Do you accept pets?

Yes, we allow pets in our rooms and suites. You must specify this when making your reservation atreservation@bestmontblanc.com, and you will be charged €25 per night per pet. Please note that pets are not allowed in the wellness and aquatic areas.

When do I pay for my stay?

Please read the terms and conditions carefully when making your booking. Payment may vary depending on the rate booked and the website on which you book.

Is there a tourist tax?

Yes, you will need to pay the tourist tax of €2.60 per person over 18 years of age, per night, directly at the hotel.

What is the hotel's policy for children?

Children are considered adults and must occupy the available bedding. No extra beds are possible.

Does the hotel have internet access?

Yes, the hotel has Wi-Fi and high-speed internet access in the public areas and in the rooms. This service is free of charge.

What time is breakfast served?

Breakfast is served from 7:00 a.m. to 10:00 a.m., Monday through Sunday, in the hotel's restaurant, Bistrot LÔNA.

Is it possible to have specific products for breakfast or dinner?

Yes, if you mention it when you make your reservation. We can then accommodate your allergies and intolerances (e.g. gluten-free).

Is the hotel accessible to people with reduced mobility?

Yes, the hotel is accessible to guests with limited mobility. We have 4 accessible rooms. Please be sure to specify this when making your reservation at: reservation@bestmontblanc.com.

Does the hotel have air conditioning?

Yes, the hotel has air conditioning in the public areas and in all individually controlled rooms.

Does the hotel have a luggage room?

Yes, the hotel provides free luggage storage during the day.

Does the hotel have a restaurant?

Yes, the hotel has two food and beverage outlets:

- Bacari Food & Drinks, our bar and light dining area open all day for a quick breakfast, lunch, or dinner

- Bistrot LÔNA, a restaurant where ingredients from the lake and the mountains come together, featuring aged meats cooked in a Mibrasa charcoal oven; open for lunch and dinner.

Is it possible to have flowers or chocolates in the room?

Yes, it is certainly possible to have what you want in your room upon arrival. However, please specify this when making your reservation at: welcome@rivage-hotel.com.

Does the hotel have a fitness room?

Yes, the hotel has a 146 m² fitness room which is free of charge for hotel guests.

Does the hotel have a spa?

Yes, the hotel features a 1,000-square-meter facility comprising a NUXE spa with 5 treatment rooms and a water area (swimming pool, children’s pool, sauna, steam room, and whirlpool) that is available free of charge to hotel guests. The NUXE spa reception desk is open from 10:00 a.m. to 8:00 p.m., while the aquatic area is open from 9:00 a.m. to 9:00 p.m.

Can I book a treatment?

Yes, the hotel offers customized treatments in partnership with NUXE. For reservations and more information, please contact the spa at spa@rivage-hotel.com.

Can I access the spa area if I am not staying at the hotel?

Yes, you can book a treatment and access the aquatic area and the fitness center. We offer memberships for non-resort guests. For reservations and more information, please contact the spa at spa@rivage-hotel.com.

What activities can we do around the hotel?

In summer, you can rent bicycles and ride around the lake, enjoy a boat or paddle trip on the lake, go hiking on the surrounding peaks, go paragliding over the lake...

In winter, you can enjoy the exceptional ski areas of La Clusaz or Le Grand-Bornand just 30 minutes away by car, or go down the mythical Vallée Blanche from the top of the Aiguille du Midi in Chamonix Mont-Blanc.

Our booking department can organise, book and prepare everything with our local partner, so that all you have to do is enjoy! Visit the Outside Rivage website.

Can I offer an overnight stay at the Rivage Hotel & Spa or a spa treatment?

Yes, you can give the gift of an overnight stay or a spa treatment, for example. You can choose and purchase your gift package online at
. Or you can create a custom gift package tailored to your preferences by contacting reservations at reservation@bestmontblanc.com.

Does the hotel have a car park?

Yes, the hotel has two parking lots: a secure underground parking lot with 35 spaces and a secure outdoor parking lot with 80 spaces. The hotel also has 12 parking spaces equipped with charging stations for your electric car. A surcharge of €20 per night will be charged for charging electric vehicles. PLEASE NOTE: The maximum height for the underground garage is 1.80m. These parking spaces are available for reservation and are subject to a fee. A 2-hour parking slot is offered free of charge with any purchase at the bar or restaurant.

Does the hotel offer a shuttle service from Geneva?

Yes, the hotel can arrange a private shuttle transfer for you from the Geneva airport or train station through our partners; please request this when making your reservation at reservation@bestmontblanc.com.

How do I get to the hotel?

The hotel is located on the lakefront, close to the beach of Albigny. It is easily accessible from Lyon (via the A43 motorway in 1h30), Geneva (A41 in 30 minutes) or Paris (via A40 in 6h). Annecy TGV station is 10 minutes away by bus. The hotel can book a taxi from the station.